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HELP&FAQs
Below FAQ are some common concerns of our clients before purchasing from our store.If you have other questions, please just send it to support@erosdoll.com
Common Questions
We are not a distributor of sex dolls, nor are we a retailer. We have our own factories. The factory mainly produces TPE and silicone dolls, and other adult toys. We set up many production lines to make sex dolls, and every finished doll is quality checked. We make sure that the sex dolls are intact in appearance, function and other properties.That’s why we can offer you sex dolls at a more advantageous price, and at the same time the quality is guaranteed.
In terms of delivery and manufacturing, we ensure efficiency with no unnecessary delays. Our 24/7 customer support is always ready to address any concerns, contributing to a smooth shopping experience. Additionally, we respect your privacy with discreet shipping and provide convenience through flexible payment options.
Overall, Eros Dolls excels in reliability, a customer-centric approach, competitive pricing, and efficient, supportive service
- You can see hundreds of styles of customised class sex dolls on our website, customising your own doll to your favourite height, weight, body shape and a variety of advanced features.
- You can check out the sex doll Selection Guide for inspiration. You can also consult us.
- Click the ‘Add to Cart’ button after you have added your custom options. Go to ‘View Cart’ and then ‘Check Out’.
If you purchase a sex doll from Eros Dolls, we offer some free gifts. Firstly the dolls are packed in a plain cardboard box. Inside it contains some freebies. These include an instruction manual, 1 random set of erotic lingerie, a heating rod, an erotic jumper, lubricant, doll protection powder, condoms, a vaginal douche, and even a soft blanket for your doll.
Sex Dolls Information
If your doll has any defects when receiving it and has not been used in any way, we can arrange the doll been returned as long as you notify us within 24 hours of receiving your doll. However, we do not cover the return shipping costs.
It depends on how often you use it and how well you maintain it. Under normal circumstances, TPE and silicone dolls can last about 3-5 years. If you take very good care of it, it will last longer.
You can pretty much enjoy almost all sexual positions with your sex doll. From missionary, doggy style, with her on top, having sex sitting down or standing up.
If you have upgraded Yoga Skeleton, there are even more positions you can enjoy.
Sex and Positions: Silicone vs TPE Dolls
One distinct difference between Silicone and TPE Dolls is how they feel during intimacy. Silicone doll inserts are generally tighter and firmer than TPE Dolls, which could be an issue for individuals with a larger penis size. When it comes to flexibility and positioning, TPE Sex Dolls outperform their Silicone counterparts. The TPE doll is significantly more flexible, able to extend the legs such that the thigh touches the belly. If you desire a sex doll with a full range of motion and various positions, we strongly recommend the TPE doll.
The sex is 100% safe. Our design confines the vaginal canal walls within safety limits to all internal anatomy. There are no wires or sharp parts within the doll.
In addition, the materials used in our dolls are TPE and silicone which are safe and harmless to the human body. Every doll finished production has gone through quality inspection.
Shipping
Our shipping partners are UPS and DHL. We use them to speed up shipping and guarantee a safe delivery.
We can ship to countries all over the world. Provided the sex toys are allowed and legal in that country. For example, countries like Pakistan, UAE and Thailand sex toys are illegal. So we can’t deliver it.
It is essential to know in advance if sex toys are legal in your country.
We offers worldwide free shipping for your convenience. There are no hidden fees, guaranteed. Duties and taxes are subject to customs controls and may vary according to the laws of the country we ship to. Buyer is responsible for import taxes and fees.
A tracking number is emailed to you as soon as your doll is ready to ship.
You can check the process through the official website of UPS or DHL. You can also check directly on our website.
As soon as we receive your order, we begin crafting your doll, a process that typically takes about 7-15 days. Please note that you won’t receive shipping updates during the manufacturing process. Once the doll is ready, we’ll provide you with shipping details and a tracking number, allowing you to track the delivery on our website. Shipping is expected to take 10-15 days, depending on your location.
Duties and taxes are subject to customs control and may vary depending on the laws of the country we ship to. We are not responsible for this cost, import duties and taxes are the responsibility of the buyer.
- Choose in-stock dolls for faster delivery. They are delivered within 3-7 days from the order date.
- For customised dolls, you can select the faster delivery feature on the product page.Then we will arrange for the factory to expedite your order and speed up delivery. About 8-12 business days from placing order to delivery
All orders will be ship either same or next day. delivery time is 7-10 days.
Payments
We offer two payment options for your security: PayPal 、Credit cards、 BTC and other digital currencies.
You can pay attention to our shop or our activities on other platforms such as tiktok, where we regularly come up with offers.
Here are some common payment errors:
Daily Purchase Limit: Your bank card may have a daily spending limit, which can lead to purchase failures. If you suspect this limit is the issue, please contact your bank.
Bank Declined Due to Location: If your shipping address doesn’t match your bank’s address, your card provider might decline the transaction.
Insufficient Funds: Make sure you have sufficient funds on your bank card.
Bank’s Fraud Rules: Sometimes, your bank’s fraud prevention rules may block a transaction if they detect suspicious activity. In such cases, please reach out to your bank for assistance.
Returns, Refunds, order changes & others
If you need to modify your order or correct a selection, contact us within 12 hours of placing your order, before manufacturing begins. We’ll try to accommodate changes after this period based on the situation. Please review your choices carefully before ordering. Changes to in-stock dolls and sex toys are not accepted
If you need to cancel your order, please contact us within 12 hours of placing your order to confirm and we will issue a full refund. If more than 12 hours have passed or if your order has already started production, we will not be able to cancel your order for you.
If you find any quality problems after receiving your doll and it has not been used, you can return it. However, the return shipping costs will be at your expense.
We place great importance on product quality. Each order undergoes a detailed inspection, testing, and is photographed prior to delivery to ensure the highest standards. We encourage you to carefully check the product against your order before using it Kindly note, we encourage you to verify your product against your order before use, as we are unable to address complaints or errors once the product has been used.
Please be aware that the doll is not delivered with the clothes as shown in the photos.Also most of the dolls in the pictures are made of silicone and have Hyper-realistic body painting. If you want the same doll as the one in the picture, you can ask us how to customise it.
If you’re missing items from your order, it’s possible that we’ve shipped them separately, which can happen when items are sourced from different warehouses. Check your shipping confirmation email titled ‘Your order is on the way’ to see if your order will arrive in separate shipments. If you’ve verified that your order should be complete but items are still missing, please check your email (including the spam folder) for any notifications about out-of-stock items. If you haven’t received such notifications and your order isn’t arriving separately, please contact us so we can assist you further.
Other sex toys
Other sex toys Usually shipping time is 4-10 business days
Due to the intimate nature of our products, we currently do not offer exchanges, returns, or refunds
Trouble with Your Toy? Often, it’s simply the batteries. Try using fresh batteries to revive your toy, and remember to remove them when not in use. Some toys can deplete batteries if left unused with them in place, so it’s best to take them out when storing your toy. If the issue persists, please reach out to our customer support.
- Any other questions? Feel free to contact us or send us an email.
Free Shipping
Fast, Free & Anonymous Shipping Over $69 order.
Online Secure Payment
Your information is secure. More than 10 different payment methods, including Klarna installement.
Online Support 24/7
Online Chat、Mail&Call. Were here and happy to help!24/7 Support Online.
Money-Back Grunted
Cancellations made within the policy timeframe will result in a refund of your money.