Shipping&Delivery

Confirmation

• Once you have decided on your customised doll, our factory will receive the order within 12 hours to start production. Processing of dolls usually takes 3 to 14 business days.
• Please note that if you want to cancel your order or change your options, please contact us within 24 hours to confirm. Orders cannot be cancelled after this time limit.
• Cancellations and exchanges will not be accepted for Immediate Shipments and Warehouse Orders.Check out the return and refunds policy to know more.

Shipping

• Free Worldwide Shipping: Orders over $69+
• Discreet Packaging: Your privacy is our priority; we ship in plain packaging.
• Trusted Couriers: We use DHL and UPS for secure delivery.
•        
• Track your orders:You can check the progress of the shipment on the UPS or DHL website according to the order number, or you can check it yourself through our website.
• （USA,CANADA,EUROPEAN）Shipping times:
  Custom Sex Dolls:7-12Business Days
  Premium Shipping:3-4Business Days(USA Only)
  In-Stock Sex Dolls:2-7Business Days
  The other Sex toys:3-10Business Days
• (AUSTRALIA,NEW ZEALAND)Shipping times:
  Custom Sex Dolls:5-8Business Days
  In-Stock Sex Dolls:2-5Business Days
  The other Sex toys:3-8Business Day

Unserved Areas

• Since sex dolls aren’t legal in all parts of the globe,We don’t ship to islamic countries,like Afghanistan, Pakistan, Jordan, Libya, Kosovo, lragetc…And we don’t ship to other countries where sex dolls are illegal,like Saudi Arabia、Iraq、 Iran、Kuwait、Mauritius、Mexico、Maldives、Panama、Thailand、Vietnam、Malaysia、India、Brazil……